Your Hospital Stay

It’s important that general admission patients are familiar with the processes and information on this page as there are specific tasks which you need to attend to in order to ensure your hospital stay runs smoothly.

There are two key types of admission - General and Short Stay. Please read the section relevant to the area for you admission.

  • Pre-Admission
  • Admission
  • Discharge
Your Hospital Stay

General

South Eastern Private Hospital has a Veterans’ Liaison Officer who can assist DVA patients and co-ordinate all aspects of their hospital stay.

Pre-Admission

Information in this section explains what happens in preparation for your admission to hospital.

Your Hospital Booking

The booking for your hospital stay will be made through your doctor’s rooms.

Complete Admission Paperwork

Your doctor’s rooms will have the admission paperwork that needs to be completed to confirm your booking. They will either complete and forward the forms to us or alternatively ask you to take the forms with you to complete and forward to the hospital. Please ensure you complete the forms and return them to us as soon as possible, at least 72 hours prior to admission.

Confirm Cost Coverage

The cost of your procedure will depend on your level of health insurance. Before coming to hospital, contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered. See the following sections for additional information:

Should you have any questions regarding the cost of your procedure or surgery, please contact us and ask to speak to our Business Office.

Pre-Admission Clinic

If you are having major surgery, you may be contacted by our Pre-Admission Clinic nurses and where required, booked for a pre-admission review. This is mainly for joint surgery.

Admission Confirmation

It’s important to confirm your details including the date and time of admission, your procedure and your expectations relating to discharge and post-discharge care.

The hospital will endeavour to contact you, however we are not always able to do so. If we’ve been unsuccessful and it’s less than 48 hours prior to your admission, please contact us Monday to Friday, between 8am and 4pm and speak to our Business Office staff to confirm your admission details. This call will take 15 to 30 minutes.

Before speaking with the Business Office, please ensure you have the following information ready as applicable to you:

  • Name and contact details of your next-of-kin and a second local contact person
  • Name and contact details of your general practitioner
  • Medicare card
  • Department of Veterans' Affairs card
  • Pension card
  • Health Care card
  • Safety Net or Concession card
  • Private health insurance membership card

What to bring to Hospital

Please remember to bring the following to hospital with you as applicable to you:

  • Medicare card
  • Private health insurance membership card
  • Pensioner card
  • Veterans' affairs entitlement card
  • Safety Net or pharmacy entitlement card
  • Drivers licence or accepted identification
  • Workers Compensation or Transport Accident Commission insurance details
  • Any letters from your doctor
  • Relevant xrays
  • All medications you are currently taking (in original packaging)
  • Blood Group card (if available)
  • Sleepwear, dressing gown and slippers or comfortable shoes
  • Personal toiletries (e.g. toothbrush, toothpaste, soap)
  • Glasses and physical aids (e.g. walking sticks, hearing aids)
  • Health history and current medications
  • Sufficient cash for incidental expenses (no more than $50)

Please do not bring the following items with you:

  • Talcum powder
  • Jewellery
  • Large sums of money
  • Other valuables
  • Electrical appliances (if essential, please advise the hospital staff on arrival as they must be tested by the hospital Maintenance Department for safety reasons)

Admission

On Arrival

On the day of your admission, ensure you arrive at the hospital at the time designated by the admissions officer or your doctor. On arrival, please register at reception. You will then be shown to your room.

You will be provided with a security locker for medication and personal items. The hospital accepts no responsibility for the security of patient possessions, including jewellery, watches and money. Any valuables brought into the hospital can be signed into the hospital’s security safe for the duration of your stay.

Note that mobile phones should not be used in the wards as their signals can interfere with electronic medical equipment. Landline phones are available.

Staying with Children in Hospital

We encourage parents or carers to spend as much time as possible with their child during the child’s hospitalisation. We also encourage parents or carers to assist with the washing, dressing, feeding and entertaining of your child as this helps minimise any trauma of being cared for by strangers.

Types of Accommodation

South Eastern Private Hospital offers a high standard of accommodation with both shared and private rooms. All rooms have ensuite facilities (some shared), specifically designed for maximum access. Televisions are available in all rooms.

While we’ll make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to admit you to a shared room.

Meals

Our Catering Department prepares a variety of top quality fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements. Consultations with dietitians can be arranged should you have any special dietary needs.

Queries about your Care

If you have any concerns or queries about your care while you are a patient in our hospital, please bring them to our attention. The nurse in charge of your ward or unit will be able to answer questions and resolve problems related to your hospital care.

Patient Feedback

Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the formal ‘Patient Satisfaction’ survey or by writing to the director of nursing at the hospital.

Discharge

We ask that you vacate your room by 9.30am on the day you leave hospital so that we can prepare for the next patient.

Please check with your nurse or clinical nurse manager before leaving the ward to collect any xrays or medication and to confirm if you have any follow up appointments.

All patients are required to report to the Business Office to be formally discharged. The Business Office is located on the ground floor. If closed (e.g. weekends) discharges are completed at the reception desk in the main entry foyer.

Getting Home

It’s particularly important that you arrange how you’ll get home from hospital.

It may or may not be appropriate for you to drive yourself home. Please discuss this with the hospital staff and your doctor prior to discharge.

Special arrangements can be made to assist DVA patients get home safely after their hospital stay.

Short Stay

It’s important that short stay patients are familiar with the following processes and information to ensure your day surgery or procedure runs smoothly.

  • Pre-Admission
  • Admission
  • Discharge

South Eastern Private Hospital has a veterans’ liaison officer who can assist DVA patients and co-ordinate all aspects of their hospital stay.

If the patient being admitted is a child, please read this information in conjunction with information provided in the Day Surgery for Children section.

Pre-Admission

Information in this section explains what happens in preparation for your admission to our Day Surgery Unit.

Your Hospital Booking

Your booking will be made through your doctor's rooms.

In some cases, the doctor will book you in for the next day. It's imperative you contact us and speak to Business Office to confirm your admission and details relating to your hospital stay.

Complete Admission Paperwork

Your doctor's rooms will have the admission paperwork that needs to be completed to confirm your booking. They will either complete and forward the forms to us or alternatively ask you to take the forms with you to complete and forward to the hospital.

Please ensure you complete the forms and return them to us as soon as possible, at least 72 hours prior to admission.

Confirm Cost Coverage

The cost of your procedure will depend on your level of health insurance.

It's your responsibility to pay for any costs you may incur. Contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered. See the following sections for additional information:

Should you have any questions regarding the cost of your procedure or surgery, please contact us and ask to speak to our Business Office.

Admission Confirmation

It's important to confirm your details including the date and time of admission, your procedure and your expectations relating to discharge and post-discharge care.

The hospital will endeavour to contact you, however we are not always able to do so. If we've been unsuccessful and it's less than 48 hours prior to your admission, please contact us Monday to Friday, between 8 am and 4 pm and speak to our Business Office staff to confirm your admission details. This call will take 15 to 30 minutes.

Before speaking with the Business Office, please ensure you have the following information ready as applicable to you:

  • Name and contact details of your next-of-kin and a second local contact person
  • Name and contact details of your general practitioner
  • Medicare card
  • Department of Veterans' Affairs card
  • Pension card
  • Health Care card
  • Safety Net or Concession card
  • Private health insurance membership card
  • Health history and a list of current medications

Getting Ready for Hospital

  • Please shower at home before coming to hospital. Don't apply talcum powder, deodorant, make-up, nail polish, etc.
  • Wear loose and comfortable clothing
  • Please advise your admitting doctor of your current medications and confirm if you should continue to take these medications prior to your admission
  • If you are bringing a child to hospital for a surgery or procedure, it's not advisable to bring other children with you as there are no facilities at the hospital to care for them

What to bring to Hospital

Please remember to bring the following to hospital with you as applicable to you:

  • All medications you are currently taking (in original packaging)
  • Relevant xrays
  • Medicare card
  • Private health insurance membership card
  • Pensioner card
  • Veterans' affairs entitlement card
  • Safety Net or pharmacy entitlement card
  • Drivers licence or accepted identification
  • Workers Compensation or Transport Accident Commission insurance details
  • Any letters from your doctor
  • Blood Group card (if available)
  • Dressing gown and slippers or comfortable shoes
  • Glasses and physical aids (walking sticks, hearing aids, etc.)
  • A book to read, walkman or iPod

Children are encouraged to bring a favourite toy or teddy.

Please do not bring the following items with you:

  • Jewellery excluding a wedding ring
  • Large sums of money
  • Other valuables

The hospital accepts no responsibility for the security of patient possessions, including jewellery, watches and money. Any valuables brought into the hospital can be signed into the hospital's security safe for the duration of your stay.

Note that mobile phones shouldn't be used in some areas of the hospital as their signals can interfere with electronic medical equipment.

Admission

Fasting

If your admission is arranged for 7am, it's essential that you have nothing to eat or drink from midnight the night before your operation.

If the patient is a child, he/she must be kept under continuous observation by the parent/guardian or the person responsible for the welfare of the child to ensure they have fasted.

If your admission is arranged for 11am, it's essential you have a light breakfast (tea and toast) no later than 7am then nothing to eat or drink prior to surgery.

It's advisable to refrain from smoking a minimum of twelve hours prior to your surgery or procedure.

Please confirm any fasting requirements with the hospital at least one day prior to your admission.

Cold or Illness

Please contact the Day Surgery Unit or your doctor if you develop an illness prior to surgery.

On Arrival

Your admission time will have been advised to you by the hospital's Business Office or Pre-Admission Clinic nurse.

It's most important to arrive on time for your appointment as you may require medication prior to your operation.

On arrival, please register at reception in the Day Surgery Unit. You'll then be prepared for your operation or procedure and usually you’ll then be seen by your anaesthetist.

We wish to advise that you may experience some delay or waiting time prior to your surgery. This delay is necessary to accommodate the clinical scheduling requirements of your treating doctors. We appreciate your understanding and apologise for any inconvenience that this may cause.

What to Expect

Many diagnostic procedures only require sedation in order to make the patient pleasantly drowsy, yet comfortable enough for the doctor to perform the necessary procedure. Usually a sedative drug is given via a needle inserted into the back of your hand. Many patients don't recall this and only become aware when they're back in the unit in recovery.

After your operation or procedure, you'll be returned to the unit where you'll be made comfortable while your condition is monitored until you have recovered.

Once you've recovered from the effects of the anaesthetic, you'll be offered a light snack prior to discharge. You will usually be discharged two to four hours after the operation or procedure. For more complex procedures, the length of stay will depend on your post-operative condition.

Children

Children are encouraged to visit the hospital prior to their admission and family members or carers are invited to remain with the children before and after surgery.

Types of Accommodation

Patients should be aware that our day surgery facilities are shared unisex accommodation.

Discharge

All patients are required to be formally discharged by the Day Surgery Unit staff.

On discharge, you will be given any necessary instructions, including a prescription for any medications ordered and details of a follow up appointment with your doctor.

Getting Home

If you have had heavy sedation or a general anaesthetic, you will not be permitted to leave the unit alone. Please note the following:

  • You will need to arrange to be picked up and organise a responsible adult to be present with you for the first night you are home
  • Staff will contact the person who is picking you up when you are fit to go home
  • Transportation home by taxi is not permitted without an escort who accepts responsibility to take you home
  • For your own comfort and safety, you shouldn't take any alcoholic beverage for at least 24 hours after discharge
  • After general anaesthetic, patients are not permitted to drive any motor vehicle, operate machinery or make any important decisions for at least 24 hours

Special arrangements can be made to assist DVA patients get home safely after their hospital stay.

 

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